CopiaFacts API
An extensive API — integrations can be as simple as writing a text file.
Explore the API
The CopiaFacts platform
One Platform for Fax, Voice, Email & SMS
The engine that powers business communications. CopiaFacts brings fax, voice, email and SMS onto one scalable communications engine, deployed on-premises, virtualized or in infrastructure you control.
It integrates with the desktop, email and business applications you already run, so document delivery can be as simple as printing.
One platform, four channels
Choose the channel your business needs.
Fax, voice, email and SMS share the CopiaFacts engine, making it easier to connect communication workflows to your applications.
Run an enterprise fax server, SIP/T.38 Fax over IP, high-volume broadcasts and email-to-fax.
Explore FaxFacts
Build IVR call flows, send voice broadcasts and notifications, and connect to existing PBX systems.
Explore Voice
Send high-volume email and process incoming messages through a programmable SMTP gateway.
Explore Email SMSSend SMS broadcasts and alerts, handle replies, and connect text messaging to other workflows.
Explore SMS
The CopiaFacts engine
Every system starts with one CopiaFacts server.
That's the engine of your CopiaFacts system — from there, simply choose which channels your business needs.
Flexible enough to install on-premises next to your PBX, or distributed across your organization in the cloud or on virtual machines. CopiaFacts runs under either Workstation or Server versions of Windows, and mixed environments are fully supported.
Platform capabilities
Capabilities that connect your communications.
Choose the channels and workflows that fit your operation. If you have a requirement you don't see here, ask us.
SMTP Gateway
Build custom inbound workflows, including email-to-fax addressing like <faxnumber>@fax.company.com.
DOC
Document Conversion
Convert Office files, PDFs and images for fax delivery as jobs are processed.
Explore conversion↔
Cross-Channel Workflows
Coordinate fax, email, voice and SMS on one engine, including mixed fax/email and SMS/email broadcasts.
≡
Delivery History & Diagnostics
Review delivery attempts and outcomes, with details that help explain a failed transmission.
↻
Outcome-Based Retries
Set retry timing by result, from busy fax lines to email connection failures.
CopiaFacts FAQ
Questions about the platform.
What is CopiaFacts?
CopiaFacts is Copia's business communications engine for fax (FaxFacts), voice, email and SMS. Choose the channels and workflows your operation needs.
Is CopiaFacts a cloud service, or software we run ourselves?
CopiaFacts is licensed software. It can be installed on-premises next to your PBX, virtualized, or deployed in hosted infrastructure the customer controls.
Do we need dedicated fax or voice boards?
No. Fax can run boardless over SIP/T.38, and voice can use SIP. Supported fax and voice boards remain an option for existing deployments.
Do we need to use all four channels?
No. You can start with the channels you need and discuss additional fax, voice, email or SMS workflows as your requirements change.
How do we integrate CopiaFacts with our own applications?
Through the CopiaFacts API, which is intentionally simple — many integrations are just a text file written to a folder. See the developer documentation for details.
What happens when a delivery fails?
CopiaFacts records the attempt and its outcome. Supported workflows can use configurable retry rules, including different timing for busy fax lines and email connection errors. The options depend on the channel and your configuration.
Talk to Copia
Tell us which channels you need.
Share your current environment and which of fax, voice, email or SMS matter most. Copia can help determine the right CopiaFacts configuration.
Talk to Copia
Send a quick question about CopiaFacts.
Add a few details and a Copia specialist will follow up — no obligation.