MIX
Mixed Broadcasts
Blend your broadcast types together — retry a failed email as an SMS, or combine channels within the same job.
Part of the CopiaFacts platform
SMS Broadcast and Workflow Notifications
Integrate SMS messaging into the same CopiaFacts engine that processes fax, voice and email — mixed broadcasts, real-time opt-out handling and on-demand data in every message.
CopiaFacts supports multiple SMS providers, so you can use differing capabilities when you need them.
Expand capabilities with SMS
What SMS adds to the platform.
DNS
Real-Time Opt-Out
The system acknowledges Do-Not-Send requests almost immediately, processed at send time.
{x}
Variable Substitution
Include on-demand data sources directly in SMS messages.
DEV
Custom Development
Need something special? Talk to sales about a custom SMS solution.
Why route SMS through CopiaFacts
One engine for fax, voice, email and SMS.
SMS runs on the same CopiaFacts engine that processes fax, voice and email — there's no separate system to manage, and messages can move between channels. A failed email, for example, can automatically retry as an SMS instead.
Multiple SMS providers
Use the right provider for the job.
CopiaFacts supports multiple SMS providers, so you can use differing capabilities across providers when you need them, instead of being locked to a single vendor.
SMS FAQ
Questions about SMS on CopiaFacts.
Does SMS run on the same platform as fax, voice and email?
Yes. SMS is processed by the same CopiaFacts engine as Copia's fax, voice and email capabilities, rather than a separate system.
Can a failed message on one channel retry on another?
Yes. CopiaFacts supports mixed broadcasts, so a job can blend channels — for example, retrying a failed email as an SMS.
How quickly are opt-out requests honored?
Do-Not-Send requests are acknowledged almost immediately and processed at send time.
Can SMS messages include dynamic data?
Yes. Variable substitution lets you include on-demand data sources directly in SMS messages.
Can Copia build a custom SMS workflow for us?
Yes. Contact sales to discuss custom development for your specific requirements.
More from the Copia platform
SMS is one channel on the CopiaFacts platform.
Talk to Copia
Tell us about your messaging workflow.
Share how you send SMS today, which other channels you use, and what a mixed-channel or opt-out workflow needs to look like. Copia can help determine the right configuration.
Talk to Copia
Send a quick question about SMS.
Add a few details and a Copia specialist will follow up — no obligation.