VB
Voice Broadcasting
Get your message out. The system supports pre-recorded messages, dynamically generated text and more.
The VoiceFacts platform
Voice Broadcast and IVR Software for Every Call Workflow
Add processing, distribution and interactive voice response to your workflows — voice broadcasting, custom IVR, PBX integration and more, all on one CopiaFacts engine.
VoiceFacts replaces the limits of a stock phone-system IVR with the flexibility to change your call flow on the fly, and it's a great complement to any PBX system, including VoIP-based systems.
Voice BroadcastPre-recorded, dynamic or text-to-speech messages.
Custom IVRReplace your stock phone-system IVR entirely.
PBX complementWorks with VoIP and traditional PBX systems.
Surveys & transfersCollect responses; link and route calls.
Explore the platform
What voice features are supported?
Each of these runs on the same CopiaFacts engine, so call handling, reporting and workflow integration work the same way everywhere.
IVR
IVR & PBX Integration
Manage inbound calls in your own custom IVR system. CopiaFacts often replaces the stock IVR that came with your phone system — because it can simply do more, and it's easier to program.
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Hook-Flash / Hairpin Transfers
Link calls together or connect new outbound calls. Ring multiple phones and transfer, just like a PBX.
Q&A
Voice Surveys
Interact with callers to answer questions, take polls and more — then collate every response right back into your workflows.
TTS
Text-to-Speech
Read static or dynamic text to your caller in English or dozens of supported languages. Professionally recorded prompts and music are supported too.
ASR
Speech Recognition
Interface to various speech recognition packages — Copia's sales team can pair you with the right partner.
IVR & PBX integration
Replace the IVR your phone system shipped with.
Interactive Voice Response (IVR) is what most people know as a phone menu — a caller interacts through voice and touch-tone keypad selections (DTMF tones). VoiceFacts lets you replace the default IVR engine in almost any application, because the included IVR often can't deliver the customization today's business climate needs. You get the flexibility to change your call flow on the fly.
Works with any PBX
A complement to the system you already run.
VoiceFacts is a great complement to any PBX system, including VoIP-based systems. Companies worldwide choose VoiceFacts as their preferred IVR provider for their PBX systems.
How a call flows
From dial-in to a completed workflow.
Call arrives
VoiceFacts answers on a supported PBX or VoIP trunk, replacing or working alongside your existing phone system.
Menu presented
Callers hear pre-recorded, text-to-speech or dynamically generated prompts, and respond by keypad or speech.
Call routed
Hook-flash/hairpin transfers ring calls to multiple phones and connect them, just like a PBX.
Data collected
Voice survey responses are collated right back into your workflows.
Voice FAQ
Questions about VoiceFacts.
What is VoiceFacts?
VoiceFacts is Copia's voice software, covering voice broadcasting, custom IVR, PBX integration, voice surveys, text-to-speech and speech recognition, all built on the same CopiaFacts engine.
Can VoiceFacts replace my phone system's built-in IVR?
Yes. VoiceFacts is designed to replace the default IVR engine in almost any application, giving you the flexibility to change your call flow on the fly.
Does VoiceFacts work with VoIP-based PBX systems?
Yes. VoiceFacts is a great complement to any PBX system, including VoIP-based systems.
Can it use text-to-speech, or only pre-recorded prompts?
Both. VoiceFacts supports text-to-speech in English and dozens of other languages, as well as professionally recorded prompts and music.
Does VoiceFacts support speech recognition?
Yes, through an interface to various speech recognition packages. Copia's sales team can pair you with the right partner for your needs.
More from the Copia platform
Voice is one channel on the CopiaFacts platform.
Talk to Copia
Tell us about your call workflow.
Share your current phone environment, approximate call volume and which of these capabilities matter most. Copia can help determine the right VoiceFacts configuration.
Talk to Copia
Send a quick question about VoiceFacts.
Add a few details and a Copia voice specialist will follow up — no obligation.