IVR
Interactive Voice Response
Callers navigate Fax on Demand using their phone keypad, with full support for menus, speech recognition, text-to-speech and other IVR features.
Since 1989
Serve Documents With a Phone Call
FaxFacts Fax on Demand lets callers retrieve information by fax — on the same call from a fax machine, or by callback from any phone ("2-call"). Copia introduced it in 1989 and still runs it today.
Fax on Demand fills a real gap in content delivery beyond the website, app or inbox: many industries still rely on datasheets and printed materials, and a phone/fax combination is often the fastest way to get them out. Modern deployments can also email the requested document, or trigger other workflows.
Since 1989Copia invented Fax on Demand as a software product.
One-call FODPatented by Copia.
IVR & speechMenus, speech recognition and text-to-speech.
Global reachMulti-lingual, distributed over SIP trunks.
Fax on Demand features
Everything the call needs to run itself.
∞
Unlimited Menus
No limit on how many menus or trees you need — build a customized experience for each caller.
A/文
Multi-Lingual
Support customers in any language or location. Since the platform scales over SIP trunks, you can distribute the system globally.
Common uses
How is Fax on Demand used?
- Publish technical bulletins or datasheets.
- Distribute product information for sales and marketing.
- Integrate with existing document storage systems.
- Provide or process forms for applications.
- Retrieve plans, invoices, POs or detailed work instructions.
Patented technology
We invented one-call Fax on Demand.
The staple of the fax-on-demand industry — the one-call fax — was patented by Copia. A one-call fax is one where callers dial in from a fax machine, respond to a description of the documents available, request the document they want by keypad or speech recognition, and have it sent directly to the fax machine they're calling from — all in the same call.
Try it right now
See Fax on Demand in action.
Call the number below and request document 8800 to hear the system for yourself.
Call 888-FFCOPIA (888-332-6742)Fax on Demand FAQ
Questions about serving documents by phone.
What's the difference between one-call and two-call Fax on Demand?
One-call FOD sends the document to the same fax machine the caller dialed in from, in a single call — this method was patented by Copia. Two-call FOD instead calls the caller back at a number they provide, which can be any phone.
Can Fax on Demand email documents instead of faxing them?
Yes. Modern deployments can email the requested document, in addition to or instead of faxing it, or trigger other workflows based on the request.
Does it support speech recognition and text-to-speech?
Yes. The IVR menus support standard touch-tone navigation as well as speech recognition and text-to-speech.
Can Fax on Demand serve callers in other countries or languages?
Yes. Menus can be built in any language, and since the platform scales over SIP trunks, a system can be distributed globally.
Do we need special phone hardware?
FaxFacts supports both traditional fax/voice boards and boardless SIP/T.38 deployments, so Fax on Demand can run on-premises, virtualized or hosted.
Related fax solutions
Fax on Demand is one part of the FaxFacts platform.
Talk to Copia
Tell us what you want callers to retrieve.
Share your current phone environment and what documents or workflows you want to make available by phone. Copia can help determine the right Fax on Demand configuration.
Talk to Copia
Send a quick question about Fax on Demand.
Add a few details and a Copia fax specialist will follow up — no obligation.