Symptoms:
Users are not receiving notifications of inbound faxes
Actions:
First, perform the recommended steps for failure to transmit email.
In addition, if using fax-to-email, it is important to check the the notification options for the user's mailbox (DNIS) number in CFCLIENTADMIN are also set correctly.
Also open the COPIAFACTS trace file for the day of the failure and check if errors have been reported in the post-receive script processing. Send the trace file to Copia Support for further advice if viewing the trace file does not make clear what the problem is. If the COPIAFACTS trace options do not already include "Trace Processing States" and "Trace IIF Actions", set these options and re-send a fax to the affected user before sending the trace file.
