CopiaFacts can be operated in a number of different ways if a network is available. We recommend that CopiaFacts is run on a networked machine if possible because it makes administration much easier.
All CopiaFacts systems must define a CopiaFacts Application Data folder where the queues, infobox scripts, voice prompts and other common data reside. In earlier releases, a common drive letter was required which was mapped in each machine to the base of this folder (typically Q:\FAXFACTS). From release 7.200, CopiaFacts requires a common UNC path name for this purpose instead. See also Upgrading from Version 7 Configurations.
When CopiaFacts is operated on a stand-alone system the directories can be set up as described later in this appendix without having to consider access by other systems on the network. However we strongly recommend creating network shares even for standalone use on a single machine, because the use of local folders makes it very difficult to expand later to use more than one machine.
Many CopiaFacts users assign the system running CopiaFacts as one of their network servers and make its drives available to other machines. The CopiaFacts directories described below would be then placed on the machine running CopiaFacts. Do not configure your CopiaFacts system using local path and drive letters on the machine where you install it. It is equally valid to place the CopiaFacts directory structure on a server and run CopiaFacts on one or more other machines, all accessing the same directory structure.
One or more workstations on your network can be assigned for running CopiaFacts. The CopiaFacts directory structure described below would then reside on your fileserver where it can be accessed by both the CopiaFacts machine(s) and other network users.
Multiple CopiaFacts Systems
When the number of lines in your application requires multiple machines, we strongly recommend using the same master configuration file and queue directory structure for all the CopiaFacts systems. The CopiaFacts programs and DLLs should no longer be placed in this folder and are placed by default in the local \Program Files\COPIA folder.
If CopiaFacts is acting as a network fax server then the users around your network who will be sending faxes using FFCLIENT need to be able to access the TOSEND, USERJOBS and TEMP directories in order to schedule requests. For fax-on-demand applications you also need common access to the image directories to find documents from your "information warehouse", and the CopiaFacts base and user profiles directories in order to locate the .USR files which specify the image directories.
We recommend that drive letters are no longer used. However the use of drive letters is supported provided that the same mapped drive letter is used by all machines to access the CopiaFacts Application Data folder. Note that mapped drive letter paths may not be accessible from Windows service applications and print-to-file drivers. See Advanced Configuration Features for more information.
If it is difficult to arrange for a common mapped drive letter on all machines, the $map_drive command may be used in the configuration file to translate drive letters appearing in the various CopiaFacts command files into local drive designations on the machine(s) running the CopiaFacts fax server programs.