Almost all CopiaFacts fax-on-demand users need to record some of their own messages and prompts for use in their system, even if only to change the standard welcome greeting message. Some users must change all the messages, for example to record the prompts in a language other than English. The CopiaFacts Recording Studio is the software used to do this, and is incorporated into the main CopiaFacts program. Recordings are made using the currently-selected voice format (see $voice_format).

CopiaFacts comes with many different pre-recorded voice files. See Appendix A: Standard Voice Prompts for details.

If you wish to have the same voice that recorded the other CopiaFacts messages, please contact Audio Service America (800-723-4272, Kevin Childs).

Not all of the message files will be required, depending upon the configuration options you have selected.

All of the voice files included are complete working samples and could be used in your CopiaFacts operation. However, some of the samples may be too general to suit your application. For example, standard voice prompt 2 in file SVP2.VOX asks the caller to enter their password. You might wish to say:

Please enter your five-digit customer number followed by a pound sign. If you do not have a customer number, call Mary Smith at 800-555-1212.

We therefore encourage you to record your own messages that are more suited to your business.

With CopiaFacts there are several different ways to record voice messages. The first is to use the supplied Recording Studio features built into the main CopiaFacts program. The second is to use the remote image update feature to record infobox descriptions. The third way is to use the Dialogic, Rhetorex, or other third-party voice editing software and hardware.

Most customers use the Recording Studio for initial setup, which allows you to record messages without shutting down CopiaFacts. The Dialogic or other voice editing software is useful if you wish to have a professional voice record your messages.

The Recording Studio is used to control the custom recording of any messages to be played by CopiaFacts. These messages comprise:

Standard system voice prompts

Document descriptions, menus and question-box scripts

Digit playback and amount playback files, and other custom multiple-segment voice files.

Messages are recorded by calling into CopiaFacts in the normal way and selecting special infobox numbers (default 6540-6543) which start up the Recording Studio operations. Messages are recorded by speaking them into the phone, and you can also play back the messages you have recorded to see how they sound.

You can either record directly over the "live" messages in use by CopiaFacts, or work in a separate directory with copies of the messages. In the latter case, when your recordings are satisfactory, the system administrator can copy the messages into the appropriate directory. When you are working with files which will be compiled into a multi-segment voice file (e.g. for digits or amounts) the FFAMOUNT program is used to create the multiple-segment file in the appropriate place, by compiling together the algorithm file and all the files it lists.