Appendices

List of Appendices:

Appendix A: Standard Voice Prompts

Appendix B: Processing States (alpha sequence)

Appendix C: Processing States (numeric sequence)

Appendix D: System Variables

Appendix E: Transaction Log

Appendix F: Standard Directories

Appendix G: Environment Variables

Appendix H: File Extensions

Appendix I: Standard IVR Flowcharts

Appendix J: Job Status/Actions

Appendix K: Voice Formats

Appendix L: E-Mail Performance Monitoring

Appendix M: CopiaFacts Version History

Appendix N: Secure E-Mail