Override the Repeated Prompts Specifications
This command specifies how CopiaFacts should act when the caller fails to make a requested response, for example if the call comes from a pulse-dial phone. This command overrides $repeat_msg in the configuration file and can be overridden by $repeat_msg in an IIF. The USR and IIF versions of the command can specify alternative actions for a problem call, such as inviting the caller to leave a message describing the problem.
The parameters on this command are used as follows:
|delay||the number of seconds the system will wait before repeating the message when no DTMF digits are detected in response to a specific prompt.|
|count||specifies how many times the message will be repeated before the system hangs up. When the caller presses a key on the touch-tone pad, the system resets the delay timer and repeat counter.|
|statenum||a state number to transfer to after processing the problem call. If state 40 is selected (as in the example below) then a $rcrd_dir or $record_dir command must be supplied to specify the directory for messages, and the call will be terminated automatically after the recording has completed.|
|state||a state name to transfer to after processing the problem call.|
|infobox||an infobox to transfer to after processing the problem call. Your infobox logic is responsible for eventually terminating the call.|
Default: repeats message three times at three second intervals
Message Played: If no response is detected from the caller then standard voice prompt 45 is always played to assist the caller and then CopiaFacts hangs up unless other actions are specified.
$repeat_msg 4 2 s40 ; record message if no tone entry
$repeat_msg 4 2 s:record_msg ; record message if no tone entry
$repeat_msg 4 2 98000 ; go to box 98000 if no tone entry