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Press Release

CopiaFacts and Artisoft's TeleVantage a winning pair!
Making life easier for the financial services market!

PRESS RELEASE

Las Vegas, NV COMDEX Fall November 12, 2001…Copia International, Ltd., Naperville, IL announces support for Artisoft's TeleVantage Version 4 phone system. Copia, a leader in the messaging software market with its family of products, CopiaFacts recently entered the financial services marketplace by offering both phone and fax solutions. As an Artisoft reseller, Copia was able to integrate its CopiaFacts product with the TeleVantage system to create a Windows based loan processing application for their customer National Money Services.

Steve Hersee, President of Copia International, explained how the system works. "When someone is interested in obtaining a loan through National Money, they place a telephone call. Through the IVR, information is gathered as to whether the caller is a new customer or an existing customer. A new customer is faxed an application and instructions. An existing customer can automatically initiate or renew a short-term loan via the IVR, since the original loan document was created in the fax server when the customer set up the loan. The system then automatically sends a document ID number and a confirmation that the loan request was accepted. The cash is then deposited into the caller's account."

Any business can use the call center functionality offered by TeleVantage Version 4 and the faxing or e-mail solutions by CopiaFacts Version 7. TeleVantage also offers advanced queue routing, trend reports, real-time statistics tracing, remote IP agent supports, agent monitoring/coaching, and recording features such as multiple music on hold for different businesses. The CopiaFacts suite of communications solutions include FaxFacts, VoiceFacts and E-MailFacts with available features such as desktop faxing, mail merge to fax, custom coversheets, easy document conversion, open API capabilities, fax-on-demand, email broadcasting, IVR, and voice broadcasting.

You can call, email dorothy@copia.com or visit our web site for more information on our products' features. Click here for a Word document of this release.

About Copia

Founded in 1987, Copia International is an innovator in the communications solutions software market. Daily, thousands of customers worldwide use Copia's CopiaFacts software suite of FaxFacts, VoiceFacts and E-MailFacts to send and receive information by fax, voice, or e-mail. Copia holds the patents for its one-call fax retrieval and mail merge-to-fax technology and has offices in the United States and United Kingdom. www.copia.com

Contact: Dorothy Gaden-Flanagan, 630.388.6903
VP Marketing, dorothy@copia.com

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