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FaxFacts fax software

Fax On Demand

First introduced in 1989, FaxFacts Fax on Demand allows callers to retrieve information via fax on the same call (from a fax machine) or by call back (from a phone, "2 call"). In today's Internet economy fax is still the preferred form of communication for classified or legal documents. Fax on Demand provides a complement to your corporate website as 99.9% of all businesses own a fax machine, but not nearly as many have Internet access.

Fax on Demand is the ideal electronic assistant for companies and organizations who need to have information constantly available to their customers in places other than their website. Companies that provide sales, product, or other timely information to customers by fax find themselves miles ahead of the competition with FaxFacts Fax-on-Demand

Patented One-Call Technology
Did you know that the staple of the fax on demand industry, the one call fax, was patented by Copia. A one call fax is one where callers dial in from a fax machine, respond to a recorded description of documents available, request the desired document, and have it downloaded directly to the fax machine they are calling from all in the same call. FaxFacts can also be configured to callback to a fax machine on another phone line.

Why Fax On Demand?
Fax-on-Demand makes an office more efficient, saving money and valuable time. FaxFacts reduces overhead by handling these calls for information, thus reducing expenses for staffing, phones, postage, and printing. Telephone bills are lower because Copia's one-call technology downloads documents on the customer's telephone call. Customers appreciate immediate access to fresh information.

How to use Fax on Demand?

  • Provide technical support in the form of technical bulletins
  • Distribute product information for sales and marketing
  • Process catalog orders
  • Post event schedules or late-breaking news
  • Provide forms for applications

FaxFacts Fax on Demand Features

Interactive Voice Response allows communication between the caller and the Fax-on-Demand system. The caller responds to voice prompts using telephone touch-tones via the keypad. IVR describes the documents available and helps them to narrow their request and download a document.

Unlimited Menu Levels
You can record as much information as necessary to describe the options available.

If you have an international fax on demand system, FaxFacts can record voice prompts in several different languages and ask customers to choose one at the start of the call.

Credit Card Charging
This feature automates fax on demand credit card purchases when there is a charge for documents. Callers can enter credit card information for on-line bank approval.

Forms Processing
Using Cardiff's TELEform software, FaxFacts Fax on Demand Forms Processing option can recognize and interpret handwritten characters on faxed-in forms.

Demonstration of Fax on Demand
Try It Out! Call Copia's Fax-on-Demand system by dialing 888-332-6742 from your telephone or fax machine and download document 8800 to a fax machine.


Contact Sales for more information at 800.689.8898 or click here to request a quote.



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