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FaxFacts fax software


FaxFacts Data Sheet

Since 1989, Copia's FaxFacts fax software has set the standard for performance, reliability, and innovation. In fact, FaxFacts is the last faxing system you'll ever need to buy.

Easily installed and configured, FaxFacts provides automatic printing and routing for inbound faxes, load balancing aacross an unlimited number of server and unlimited number of lines, customized graphical cover sheets, extensive reporting capabilities, available service bureau level job administration, and the fastest fax broadcasting capabilities in the industry all from your Windows desktop.

Why does your business need FaxFacts?

Even in todays world of e-mail communications, fax is an important part of your communications strategy, and that the old ways of standing in line at the fax machine are inefficient and costly.

That's why you want a system that allows you to fax directly from your Windows desktop as easily as you can print, or e-mail. You also want the system to handle busies and retries automatically so that you can move on to your next task, confident that your fax will be delivered and that you will know when it has.

Exchange and other mail servers

The CopiaFacts SMTP Gateway operates as an inbound e-mail server enabling you to send e-mails to a fax number. Outbound faxing is as easy as sending an e-mail and supported mail formats include plain text, RTF, or HTML including any attachments supported by Enterprise Extensions’. The CopiaFacts SMTP Gateway provides security options for authenticating domains and mail servers, keeping your fax gateway secure. SMTP Gateway users receive notifications for successful or failed fax transmissions through a return e-mail notification.

“Many of our service bureau customers have been using custom SMTP e-mail-to-fax solutions for years,” according to Steve Hersee, President of Copia. “Copia decided to release a version that can be used by companies of all sizes and let them utilize their existing e-mail infrastructure for faxing. This also allows our Lotus Notes, GroupWise and web hosted CRM clients to send faxes directly from their e-mail applications”

For Microsoft Exchange users, Copia has modified its existing Microsoft Exchange solution to include a fax connector that hands off fax messages to the SMTP gateway. This not only simplifies the connector, but also provides a consistent means of processing fax requests from in-house and remote users.

“The concept of using the Exchange fax connector to feed the SMTP gateway gives us a standard way to handle all fax messages routed over email. It also simplifies the connector by having all of the message processing done in the gateway. This reduces connector complexity and hopefully makes the connector more resilient to change as new versions of Exchange Server are released. It also provides consistent fax results for users, whether they are on the road or in the office. Our customers are moving toward a unified inbox with Exchange and the addition of full faxing capabilities, both inbound and outbound, was a necessity. Based upon user input, we also designed the connector to allow for installation without the need to modify the Active Directory schema and to allow for use by all Exchange versions after 5.5.”

Faxing no longer becomes a hassle to your employees. Their faxes are delivered straight into their Exchange e-mail inbox and they can use their fax addresses already stored in the Exchange mail server.

Is your fax server just a glorified fax machine?

A lot of fax servers do the basics well, and if you just want to send and receive faxes that's fine. But if you really want to integrate your fax operations with the rest of your business, you need a fax server that goes the distance. In addition to "just sending and receiving faxes", here are a few things that FaxFacts is designed to handle:

  • Fax Broadcasting and Fax Blasting
  • Patented Mail Merge to Fax
  • DID, DTMF, OCR (Requires licensing patent #5461488), ANI/CSID & Manual Inbound Routing
  • Fax-on-Demand
  • Load Balancing between Servers
  • Intelligent Fax Retries
  • Exchange/Outlook Compatibility

  • ...[more features]

Enterprise solutions call for enterprise class platforms

FaxFacts supports more high-end fax and voice boards than anyone else including Brooktrout, GammaFax, Commetrex, Intel/Dialogic and Eicon. With the scalable architecture you start with as few as two lines and add an unlimited number to handle any amount of inbound and outbound traffic, so you will never outgrow your system.

Contact the Copia Sales department for more information at 800.689.8898 or click here to request a quote.

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