FAQ - E-MailFacts
What do I need to get started?
All you need to start your e-mail broadcasts is a dedicated Internet
connection to your CopiaFacts server PC and our E-MailFacts software.
Do I need a permanent Internet connection or can
I use dial-up access?
Copia only recommends using a permanent high-speed Internet connections
for use with the E-MailFacts software. This can include DS3, DS1,
T1, DSL or cable modem connections. Dial-up access is too slow for
large broadcasts and does not provide the reliability of a dedicated
If FaxFacts and VoiceFacts are sold by the line,
how is E-MailFacts sold?
E-MailFacts does not use phone lines, so therefore it is by the
What is a thread?
Is a single communication channel capable of delivering one message
at a time.
I'm still confused on threads, what else do I need to know?
- A multi-thread operation executing independently
from one another.
- A single thread can only execute (deliver) one e-mail
at a time.
- Several executions can run within a single e-mail
How many threads will I need?
It is very difficult to determine how many threads any one situation
will need, since there are several factors to consider:
- Message size (including attachments)
- Processor speed
- Disk size and speed*
- Delays caused by message traffic on the receiving
- Packet loss, in which case portions will have to
*Disk speed becomes critical because the server
must read certain files and perform other pre-process tasks before
executing the delivery.
Where do you recommend that I start?
We usually start customers out small and add threads as needed.
A good start is about 8 threads but no less than 4.
Why would I need an e-mail component and how can it enhance
my fax server?
The e-mail option does not replace your current e-mail provider.
If you need a high-volume, highly reliable e-mail broadcaster then
you need E-MailFacts. Our software looks up and connects directly
to the designated remote mail-exchange server for each mail item,
which ensures that the domain address is always valid resulting
in a low rate of returned e-mail.
It can also add more dimensions to your faxing capabilities. Our
fax server can enhance your communications, if your broadcast list
contains both e-mail addresses and fax numbers. E-MailFacts can
be set up to transmit by fax if e-mail fails, or vice-versa, thus
giving you the convenience of e-mail with the reliability of fax.
Contact the Copia Sales department
for more information at 800.689.8898 or click
here to request a quote.